Privacy Policy
Last updated: January 2024
This Privacy Policy explains how owl-field collects, uses, and protects your personal information when you use our card protection services and visit our website.
Information We Collect
We collect information you provide directly to us, including:
- Name and contact details when you register for our services
- Email address for communication and alerts
- Card identification data necessary for monitoring services
- Transaction pattern information for fraud detection
- Communication records when you contact our support team
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our protection services
- Monitor transactions and detect potentially fraudulent activity
- Send you alerts, security notifications, and service updates
- Respond to your enquiries and provide customer support
- Analyse usage patterns to enhance our detection algorithms
- Comply with legal obligations and protect our legitimate interests
Data Sharing
We do not sell your personal information. We may share your data with:
- Service providers who assist in delivering our services
- Financial institutions when coordinating fraud response
- Law enforcement when required by legal process
- Business partners with your explicit consent
Data Security
We implement industry-standard security measures including encryption, access controls, and regular security audits. Card data is tokenised and stored using bank-grade security protocols. Our systems are monitored continuously for unauthorised access attempts.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we maintain records for the period required by applicable regulations, typically seven years for financial service records.
Your Rights
Under data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data in certain circumstances
- Object to processing of your data
- Request restriction of processing
- Receive your data in a portable format
International Transfers
Your information may be transferred to and processed in countries outside the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email notification.
Contact Us
For questions about this Privacy Policy or to exercise your data protection rights, please contact us at:
Email: [email protected]
Address: 47 Kensington High Street, London W8 5ED, United Kingdom